Better Communication, Safer FacilitiesBook - 2015
Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level.
Publisher: Chicago :, ALA Editions, an imprint of the American Library Association,, 2015
Characteristics: xv, 165 pages ; 23 cm