Incident Management for Operations

Incident Management for Operations

eBook - 2017
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Baker & Taylor
Aiming to help readers deliver high-performance, high reliability, process-oriented IT Operations, the author teaches users how to apply key IMS (Incident Management System) principles to IT operations, how to effectively manage risk, how to implement emergency-response teams and much more, in a book that features real-life case studies. Original.

Ingram Publishing Services

Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation.

You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it.

  • Assess your IT incident response with the PROCESS programmatic evaluation tool
  • Get an overview of the IMS all-hazard, all-risk framework
  • Understand the responsibilities of the Incident Commander
  • Form a unified command structure for events that affect multiple business units
  • Systematically evaluate what broke and how the incident team responded


Publisher: Sebastopol, CA :, O'Reilly Media :, O'Reilly Media,, [2017]
Copyright Date: ©2017
ISBN: 9781491917626
Characteristics: 1 online resource (1 volume) : illustrations
Additional Contributors: Vidal, Ron - Author
Hawley, Chris - Author

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